Return & Refund Policy
At Delura Home Living, we want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.
📦 Returns
You have the right to request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, undamaged, and in its original packaging
- Proof of purchase (order number or confirmation email) is required
To initiate a return, please contact us at:
📧 service@delurishop.com
🚚 Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping service, as we are not responsible for lost return shipments
❌ Non-Returnable Items
We do not accept returns for:
- Items that have been used or installed
- Customized or made-to-order products
- Items damaged due to misuse
💰 Refunds
Once your return is received and inspected:
- We will notify you via email
- If approved, your refund will be processed within 5–10 business days
- Refunds are issued to the original payment method
⏳ Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
📦 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
We will provide a replacement or full refund at no additional cost.
🔄 Order Cancellation
- Orders can be canceled within 24 hours of purchase
- After this period, the order may already be processed and shipped
📩 Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Thank you for shopping with Delura Home Living.